Terms and Conditions

All swimmers and those responsible for swimmers, must adhere to the following terms and conditions.


Full payment is required upon enrolment.

A place cannot be confirmed unless payment has been paid.

A Direct Bank Transfer is our preferred method of payment. We now have the facility to accept all major debit and credit cards over the phone or in person at the premises please contact the office for details.


No refund can be given for cancellation once the course has started.

Puffins Swim School reserves the right to change or cancel a course at any time.

Lessons cancelled due to adverse weather conditions, problems with the swimming pools or teaching staff will be re-arranged at a later date where possible if not a credit will be placed on your next term fees.

If an instructor is unwell or cannot attend a session, Puffins Swim School will endeavour to provide a cover teacher.

Refunds will not be applicable for any swimmers unable to attend the alternative lesson offered.


Puffins Swim School must be informed of any new medical conditions or learning disabilities as early as possible.

The swimming pool should not be used by persons who have sickness or diarrhoea until 64 hours after the symptoms have stopped.

If your child has had Chicken Pox we only allow children to swim after all the scabs have come away from their skin.

Verruca’s – If your child has a verruca please make sure this is covered while they are in the pool building and in the pool.


Swimming hats are to be worn by all pupils over the age of 2 years and where necessary hair should be tied back

Pupils should not enter the pool until requested to do so by their teacher.

No jewellery to be worn in the pool.

No diving, bombing, ducking, somersaults or backflips.

Continued disruptive behaviour will not be tolerated.  A verbal warning will be given followed by a request that the child sits out of the class for a stated period.  If the behaviour persists the child may be excluded from the class.

No Running on poolside

No food to be consumed poolside or in the changing rooms.

Parents must remain in the building. Children are to be supervised in the changing rooms at all times.

Children watching in the spectator area, who are not in the water, must be well supervised by parents at all time and not be allowed to wander the swimming pool building or the grounds of the Wyvale Garden Centre.

We operate a Zero tolerance policy on violence towards members of staff; under no circumstances is violence or abusive behaviour towards any member of staff from parents/carers considered acceptable. We reserve the right to remove any person who is abusive or violent from the premises.

Talcum powder IS NOT ALLOWED in the changing room areas.

Shoes must be removed in the vestibule before going into the pool building.

There are no showers on site


Puffins Swim School does not accept responsibility for any damage or loss of property or articles left on the premises.


In the event of an emergency the person in charge will blow three blasts on a whistle. All swimmers and spectators will immediately stop what they are doing and wait quietly for further instructions.

Should it be necessary to clear the pool, when the instruction is given, all swimmers will move to the sides of the pool, leave the water and stand back from the side. Swimmers will remain standing at all times.

If it is necessary to evacuate the building no attempt should be made to recover possessions from the changing rooms or anywhere else within the building. The person in charge will direct you to the evacuation point.


No prams or pushchairs are allowed in the building. To the left of the entrance to the Puffins building we have provided a shed that all prams and pushchairs are to be left in while attending your lessons.


Puffins are open 9am-6.30pm Monday – Friday and 8am-5pm on a Saturday. We are closed on Sundays.

Wyevale Garden Centre operate different times to ourselves the Summer store operating times are 9am-5.30pm Winter times are 9.00am-5.00pm anyone attending lessons outside these times should gain access to Puffins through the Delivery Gates which are to the right of the stores main doors.






Puffins Swim School Ltd holds the name, address and contact information on its members and the parents/guardians responsible for these members. The Swim School also holds medical information and swimming assessment data, this information is used solely for the business of the school as a teaching swimming organisation and is not shared with any third party. If any additional use of the information held would require written permission of the member. We will only contact you regarding affairs to do with swimming such as pool closures, enrolments, newsletters, class times, intensive courses, payment reminders and to discuss a child’s progress. We never use your information for marketing purposes or share with third parties.

When making online purchases Puffins Swim School with credit/debit cards. We use third party specialist secure card processing provider when taking payments. Puffins Swim School does not hold your card details.

Puffins Swim School has an ICO certificate- ICO membership reference number ZA461950

Changing room policy for Puffins Swim School.

For the safeguarding of children; Puffins Swim School follow swim Englands guidelines.

Swim England Changing room policy:

Parents should not be in the changing room while their swmmers are changing, unless the swimmer is of an age where help is required from parents of the swimmer or requires additional specific assistance.  This generally is 7 years of age.  In such circumstances the parent must be the same gender as the child, unless the facility has family facilities or a ‘mixed changing village’.

At Puffins Swim School we are aware that this is not always feasible and often there are mums that bring their sons and dads bring their daughters. Often children younger than 7 are able to change themselves, but for those that need assistance our policy is that the sex of the changing room that should be used when a child needs help in getting changed is of the same sex as the parent/adult that is helping. ie, a mum helping her son should be using the female changing rooms and a dad helping his daughter should be using the male changing rooms.  for the safeguarding of children we ask that children do not get changed on poolside or in the viewing gallery of in front of others.

Thank you